Feeback Management

Redefining Feedback: The Natural Flow Algorithm

ShiningBot is proud to introduce the first-of-its-kind feedback collection system, powered by our patent-pending 'Natural Flow Feedback' algorithm. This mechanism fundamentally redefines and revolutionises the way feedback is collected, moving beyond the limitations of traditional methods.

Problem with Traditional Methods: Generic, paper-based surveys often use a fixed set of questions, leading to broad, unspecific data that fails to pinpoint the root cause of an issue.

ShiningBot's Solution: The 'Natural Flow Feedback' algorithm enables a dynamic, adaptive interview style. Unlike a fixed questionnaire, the next question presented to the user is dynamically generated based on the answer provided to the current question. This intelligent branching allows the system to drill down into problematic areas, efficiently isolating and identifying the exact issue within your system or service.

Seamless Integration with Task Management

ShiningBot transforms collected insights into actionable improvements by integrating feedback directly with a robust task management system.

Task Conversion: Every submitted piece of feedback can be instantly converted into a traceable task within ShiningBot.

Time-Bound Escalation: The integrated task management system provides an essential structure for issue resolution, featuring up to a four-level Escalation Matrix complete with strict, time-bound resolutions. This structure ensures accountability and promotes speedy resolution, helping to minimise systemic errors.

Automated Reporting: As tasks progress through the matrix, the system automatically tracks status updates and performance metrics, generating systematically derived data that is automatically updated to and shared with management.