Hospitality

Exceed customer expectations with ShiningBot.

Elevate your hospitality services and set new standards for guest satisfaction with ShiningBot - your all-in-one smart solution designed to exceed customer expectations at every interaction. ShiningBot goes far beyond traditional WiFi authentication by seamlessly integrating In-Room Dining, Amenities Ordering, and Feedback Collection into one intuitive platform accessible via a simple QR code scan. This powerful combination transforms the guest experience, making it effortless, personalized, and memorable.

At the heart of ShiningBot is our patent-pending “Natural Flow Feedback” algorithm, engineered to interact with guests just like a human would. This intelligent system not only gathers authentic feedback but also digs deep into problem areas, enabling your management team to identify root causes quickly and take targeted actions that boost guest loyalty and operational excellence.

Here's how ShiningBot enhances every aspect of your property's service offering:

Seamless WiFi Authentication: Guests enjoy instant, hassle-free access to your WiFi network with a convenient “remember me” option that saves their credentials for future visits. This frictionless login experience reduces frustration and improves overall satisfaction.

Robust Network Management: ShiningBot's advanced LAN management includes WAN failover and intelligent load balancing, ensuring your internet service remains stable and fast—even in peak usage or outage scenarios. This reliability is critical for keeping guests connected and happy.

Streamlined In-Room Dining: Guests can effortlessly order meals and beverages directly from their rooms using their smartphones. Orders are automatically linked to their room accounts, simplifying billing and reducing errors while enhancing convenience.

Efficient Amenities Ordering: Whether it's extra towels, toiletries, or spa services, guests can request amenities quickly and easily with real-time updates on their orders. This seamless process elevates guest comfort and boosts ancillary revenue.

Insightful Feedback Collection and Task Management: ShiningBot collects honest, detailed guest feedback in real time. Coupled with an intuitive task management system, your staff can prioritize, track, and resolve issues swiftly—turning complaints into opportunities to impress.

Unified Multi-Property Control: Manage multiple properties or locations effortlessly from a single, integrated portal. This centralized platform saves time, reduces complexity, and gives you full visibility into operations and guest satisfaction across your portfolio.

ShiningBot is designed to help you deliver exceptional service consistently, drive operational efficiency, and increase revenue through smarter engagement. Whether you manage a boutique hotel, resort, or serviced apartment, ShiningBot scales with your needs, supporting your mission to delight every guest.

Don't just meet expectations—surpass them. Contact us today to schedule your personalized demo and discover the transformative power of ShiningBot for your hospitality business.