Self Service Solution
Self Service Solution for Healthcare & Hospitality
The core of the ShiningBot Self Service solution is a QR code placed at the point of service (e.g., on a dining table, in a hotel room, or near a food court vendor). Customers simply scan this code with their personal mobile device. The code instantly directs them to a dedicated, branded web application or menu, eliminating the need to download an app.
ShiningBot Self Service solution supports online payment, off-line payment and post to room charges option to collect payments.
Key Applications and Benefits
| Service Application | Customer Benefit | Operational Benefit |
|---|---|---|
| In-Room Dining (Hotels) | Guests can browse a fully visual menu, customise orders, and submit requests directly from their room, at any time. | Reduces call volume to front desk/room service, minimises order errors, and provides instant data analytics. |
| Amenities Ordering System (Hotels) | Allows guests to request housekeeping extra towels, maintenance, or other amenities without making a phone call. | Streamlines staff workflow automatically logs requests, and improves tracking of service fulfilment times. |
| Food Ordering System (Large Food Courts) | Eliminates the need to stand in physical queues. Customers browse menus from multiple vendors, place orders, and pay directly via their phone. | Increases throughput, maximises order accuracy, and allows staff to focus entirely on food preparation and handover. |