Shopping Mall/Retail

Shopping Mall & Retail Outlets

ShiningBot helps retail outlet and shopping mall management to turn their guest WiFi into a powerful consumer behaviour analytics and profiling system that directly supports smarter decisions and better marketing.

Visitor insights and patterns

ShiningBot uses WiFi logins and presence data to track footfall, repeat visits, walk-in statistics, and visiting patterns across days, hours, and zones inside the mall or store. This helps business owners understand peak hours, low-traffic periods, and active spots so they can optimize staffing, promotions, and layout.

Consumer profiling and segmentation

When customers access WiFi, ShiningBot builds privacy-respecting profiles that can include demographics, visit frequency, dwell time, and affordability levels. Owners can segment visitors into groups such as loyal customers, deal-seekers, or high-value shoppers and run targeted campaigns for each segment.

Actionable analytics dashboard

All behaviour and profile data is converted into visual dashboards and reports showing trends, performance metrics, and heatmaps of visitor movement. With these insights, management can quickly see which areas, stores, or campaigns perform well and where interventions are needed to increase engagement and sales.​

Data-driven marketing and retention

Using the collected insights, ShiningBot supports automated or semi-automated marketing actions such as personalized offers, loyalty engagement, and remarketing when visitors are outside the premises. This helps mall and retail owners extend their relationship beyond the visit, improve repeat footfall, and maximize revenue per customer

Food Court Order Management System

Customers visit food court to eat verity of foods in one place. But long queues, kills their appetite. With ShiningBot Self Service solution, customers can order food sitting in their table with simple QR Code. You can even order starters from one outlet, main course from another outlet and desserts from some other outlet. ShiningBot AI will seamlessly manage orders and send fresh food to the customer's table.

ShiningBot is designed to help you deliver exceptional service consistently, drive operational efficiency, and increase revenue through smarter engagement.

Don't just meet expectations—surpass them. Contact us today to schedule your personalized demo and discover the transformative power of ShiningBot for your Shopping/Retail business.